Why a Hosted PBX Phone System should be Part of Your Small Business Growth Strategy

Why a Hosted PBX Phone System should be Part of Your Small Business Growth StrategyOkay, you’re running a small business. But, do you have to think small? Or, have you got ambitious growth plans?

If you’re going for growth, make sure you’ve got a phone system that will grow with your vision. For a start, it should you let you punch above your weight and communicate as efficiently as your bigger rivals. And, it should have the flexibility to adapt to change and opportunity immediately.

So, how does a phone system do all that? It can if you deploy a hosted PBX.

Make more of your capital

A hosted PBX is an alternative to having a PBX (Private Branch Exchange) at your office. A service provider manages the PBX in a data center and you access the service via a secure connection running over the Internet. All you need at your site is a router and a high-speed broadband connection.

Instead of spending your valuable funds on telephone infrastructure or hiring a technician to run it, you pay an affordable monthly fee that covers the service and its maintenance. Now, you’ve got capital to invest in other essential areas and access to a great phone service.

Get advanced phone features

With a hosted PBX in place, you can take advantage of IP telephony services like Voice over IP or Unified Communications that give your business a professional image.

With features like auto attendant which gives your callers a choice of departments, call forwarding which rings predetermined number to ensure customers can always get through to a contact and services like Instant Messaging or chat, you can now offer the same phone facilities as larger enterprises.

Increase your agility

Flexibility is one of the biggest advantages of a hosted PBX for small businesses. You don’t have to rely on having the right number of fixed lines to handle your phone traffic. As business grows, you can increase or reduce the number of “virtual lines” on demand. No need to install new physical phone lines.

If you’re planning a major marketing campaign or hiring a new sales representative, for example, you can be confident your phone system will cope.

Introduce new customer services

You can use advanced phone features and the flexible capacity to introduce new business applications that offer your customers a higher standard of service. For example, you could set up a virtual call center or technical helpdesk using home-based workers. All they need is an Internet connection and they can access the facilities available through the virtual PBX.

Collaborate with your partners

One way to accelerate growth is to collaborate with suppliers and other business partners. A hosted PBX service can support advanced collaboration tools like web or video conferencing from the desktop, so you can push joint projects forward without spending time or money on travel.

Open new sites

If your growth plans include opening new branches in this country or overseas, a hosted PBX enables you to deploy the same phone services in the new sites without further investment. They can be communicating efficiently from day one with free inter-site calls, wherever they are located.

Go for growth

All this adds up to a communications solution that will grow with your business. If you would like to discuss how to integrate hosted PBX with your growth plans, BroadConnect Telecom has a great deal of experience with small businesses and can offer advice and guidance.

Nisha Pandey

Nisha Pandey

Owner & Founder at SeoTechyWorld
She is the founder of SeoTechyWorld.com. She is fun loving person and love to share about SEO, blogging, social media and latest technology tips.

3 Comments

  1. I really like what this article says about the growth involved with a system like this. I think that having a phone system could really help my company grow quicker. Thanks for sharing this article, it has been very helpful.

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